01Cancelling
You can cancel a paid plan at any time from your workspace. Your plan stays active until the end of the period you have already paid for, and you will not be charged again.
02Monthly plans
Monthly payments are not refunded once the billing month has started, except where the law requires otherwise or as described under service problems below.
03Yearly plans
If you cancel a yearly plan within 14 days of the first payment, you can ask for a full refund. After 14 days, yearly plans are not refunded, and the plan stays active until the end of the paid year.
04Service problems
If a fault on our side stops you from using a core feature, such as hook generation or drop-off checks, for a significant part of a billing period, contact us and we will offer a pro-rated credit or refund for that period.
05Duplicate or wrong charges
If you were charged twice or charged the wrong amount, tell us and we will refund the difference in full.
06Accounts closed for misuse
Accounts closed for breaking the fair use rules in the Terms of Service, such as using the service to fake engagement, are not eligible for refunds.
07How to ask
Send a refund request through the contact page with the email on your account and the reason. Approved refunds go back to the original payment method, usually within 5 to 10 working days.